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What Is Required for a New System Warranty?

When you purchase a new HVAC system, odds are you’ll likely receive a warranty for it. A warranty is basically an agreement whereby the company who distributes the warranty agrees to back it up with either replacement or repair services funded at their own cost. This is great news for purchasers, and for many people is one of the primary reasons behind their ultimate decision as to which system they purchase.

However, before you make your purchasing decision, there are some things you need to know about your warranty, such as conditions you’ll need to follow, requirements you’ll need to adhere to, and much more. On this blog, we’ll go over everything you need to know about warranties so you can make sure you are protected for the duration of the agreement.

Two Kinds of Warranties

There are actually two different kinds of HVAC warranties. First, there’s the warranty on your system itself, including all of the parts and components. These are given by the manufacturer of your system, such as Trane, Lennox, York, Carrier, Bryant, and plenty of others. Generally, most companies will back up their new system with a warranty that’s between five and ten years in length, depending on the model. These are essentially protection against any faulty or defective parts, saying that the company will pay for the cost of the replacement parts as well as the labor to fix them in the event that the defect causes your system to stop working.

Then there’s the labor warranty, and that’s provided by the company who installs your system. Essentially, this is the company guaranteeing the handiwork of the technician who came to your home and installed the system. For example, if a faulty wiring job or over-pressurized refrigerant line causes a problem in your system, then your installer will come out to your home and fix the issue at their expense. These warranties vary in length based on the company you choose to install your system.

Register Your Product

Here’s the thing with your system: remember how we mentioned that manufacturer warranties are usually between five and ten years in length? Well the truth is that the majority of manufacturers will offer a five year warranty on their system no matter what, but they don’t extend the warranty to ten unless you register the product with them.

This may seem obnoxious but it’s in your best interests. Companies can notify their customers if there are any urgent service bulletins or recalls that need to be performed, and likewise the company will stand behind their product for five years longer.

And the best part: some installers will actually register your product for you, filling out all of the necessary paperwork and sending it off to the manufacturer so you don’t have to worry about it.

Maintain Your System

Here’s another thing that many people may not necessarily realize: in order for most warranties to remain valid, you’ll need to have your system checked up, inspected, and maintained by a certified professional at least once per year. If you don’t your warranty will be deemed null and void by your manufacturer, and you’ll be stuck with the repair bill if something goes wrong, even while your warranty should still be active.

These maintenance services aren’t usually too much of a commitment—they run about a hundred dollars or less, and take just a few hours to complete. But when you’re done, make sure you keep a copy of the service record in a safe place. When you submit a warranty claim to your manufacturer, they may request copies of your maintenance records to verify you’ve fulfilled your part of the warranty bargain.

For more information about warranties on systems we install, call Phoenix Air Conditioning, LLC and let our Palm Beach County HVAC team help you with what you need to know!