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Five Questions to Ask Your HVAC Contractor

When you need a major heating and cooling service or a total system replacement, it’s important to shop around and get an estimate from several different contractors before you decide which one to go with. After all, you want to get the best deal on your service, but you also want to make sure the team performing the work is one you can trust to get the job done right. In this regard, the cheapest option isn’t usually the best: a reputable team that can provide you with the best results may not be the least expensive, but it will almost certainly give you the best service.

To help you make a better decision in regards to which company you should choose, we strongly recommend you ask several important questions that any reputable contractor should be more than comfortable answering. Here are five of the most important ones.

Are Your Technicians Certified?

There are a ton of different certifications that a West Palm Beach HVAC contractor can receive, ranging from union certifications to occupational certificates to manufacturer training certifications and even certification by the Environmental Protection Agency. You want to make sure team that services your home is certified by the appropriate sources. If you’re not sure what a certification means, ask and they’ll tell you. They’ll also often direct you to the appropriate sources if you wish to verify the certification for yourself.

Do You Offer Any Warranties?

Nothing’s worse than spending a ton of money on something only to have it break down almost immediately. Imagine how frustrating it would be to buy a brand new car only to have the engine stall out on you three miles from the dealership? Most new cars have a warranty to give consumers the peace of mind of knowing the manufacturer will fix it at their own expense if this happens. In the HVAC world, manufacturers will often protect their products, but not necessarily the labor done to install them. That’s where contractor warranties come in: a good contractor will offer a guarantee on their labor to give you the peace of mind of knowing they’ll come to you and fix any unexpected flaws or issues that come from their services.

Do You Offer Emergency Services?

Sometimes things go wrong at the worst possible time. A sweltering night when your air conditioner won’t turn on can be insufferable and even pose serious health risks, so you should choose a contractor who can offer you emergency services, including same-day availability and even after-hours repairs for those serious breakdowns. At Phoenix Air Conditioning, LLC, we go a step further to offer 24/7 emergency services—even if you experience your issue in the middle of the night, we’ll send someone out to you to identify the problem and get it fixed.

How Long Will It Take to Complete My Project?

Depending on the scope of what you’re trying to have done, the majority of repairs and maintenance services can be done in a few hours. Air conditioner replacements can take anywhere from a full day to possibly two days depending on the complexity of the work being done. It may take longer than that even if you need to have work done on your duct network as well. Any good contractor will be able to provide you with an accurate estimate of the time needed to complete the job and good technicians will do everything in their power to stick to that initial estimate.

Do You Offer Financing?

Undertaking a major repair is a huge investment, and it’s one that sometimes needs to be made out of necessity, and not necessarily when it’s convenient for you financially. When this is the case, talk to your contractor about whether or not they offer financing for your project, and if they do, what sort of terms they offer. Financing can help you get the services you need without blowing through your savings or destroying your budget, so feel free to ask about options that may be available to help you avoid this! Any good air conditioning sales team member will have all of the information you need to know and be able to answer any questions you might have. Always be sure to get the information you need before signing on to any financing agreement.

Do you need your air conditioner or heater replaced? Call Phoenix Air Conditioning, LLC today at (888) 660-4337 for a consultation!
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